CPS Support > CPS Support > Knowledgebase

Search help:

Missed telephone calls aren't going to voicemail. It worked a couple weeks ago. Whats up with that?


If calls aren't  going to voicemail, ensure your "call forwarding to voicemail" is set up.  

1.  Pick up the handset.
2.  Dial *63777
3.  Hang up.
*6 is system code for "forward," and 3777 is the voicemail extension.  So *63777 forwards unanswered calls to voicemail.
Sometimes, people will inadvertently cancel "forward to voicemail."  Then, they aren't receiving voicemail.  #6 cancels the "forward" command, sometimes fat-fingered on accident.
Was this article helpful? yes / no
Article details
Article ID: 7
Category: Knowledgebase
Date added: 2020-01-15 00:52:05
Views: 7
Rating (Votes): Article not rated yet (0)

« Go back

Powered by Help Desk Software HESK, in partnership with SysAid Technologies